Returns & Complaints
A simple and secure return process - we'll help you every step of the way
14-day right of withdrawal
On all purchases
30-day exchange right
On items bought at full price
3-year complaint right
Under Swedish consumer law
📋How long is my right of withdrawal?
You always have a 14-day right of withdrawal when shopping with us at sansarsweden.com.
This means you can return or exchange items within 14 days, provided they are unused with all tags still attached.
ℹ️ The right of withdrawal applies from the day you picked up your parcel at the collection point or received it at home.
🔄Exchange right and open purchase
If you bought items at full price, you also have a 30-day exchange right.
- 14-day right of withdrawal on all items (including sale items)
- 30-day exchange right on items bought at full price
- Sale items bought online: 14-day withdrawal and exchange right
⚠️ Sealed items cannot be returned or exchanged once the seal has been broken.
💰What does it cost to return an item?
Returning the item?
99 SEK
Return shipping cost is deducted from your refund
Exchanging for another item?
0 SEK
No return shipping cost on exchanges!
💡 Tip: If you choose to exchange for another item or size, we don't charge any return shipping cost.
🔄How do I make an exchange?
Follow these simple steps to exchange your item:
- 1Place a new order
Order the size/item you want at sansarsweden.com
- 2Return the original item
Write your new order number on the return form
- 3We credit your first payment
You avoid the return shipping cost and any discounts carry over
✅ If you shopped during a promotion, the discount is transferred to the new order once the return is processed.
📦How do I return my order?
- 1Contact us
Email: sansarsweden@gmail.com
Include your order number and which item you want to return - 2Pack the item
Original packaging, unused, with all tags attached
- 3Send it back
We'll email you a return shipping label
- 4Refund
Your return is processed within 14 days of arriving at our warehouse
⏰When will you process my return?
Your return is processed within 14 days of arriving at our warehouse.
You'll receive an email when our warehouse unpacks your return, and another once it has been processed.
💡 Paying with Klarna?
You can report your return to Klarna so your invoice is paused until we've processed your return. Call Klarna at 08-12 01 20 10
⚠️How do I file a complaint?
You always have a 3-year right to complain from the date of purchase
If you want to file a complaint about an item you bought, you'll need to:
- 1. Send photos of the defect/fault
- 2. Explain what's wrong with the item
- 3. Provide your order number
📧 Contact us at:
sansarsweden@gmail.comOur complaints department will then contact you with more information about what applies to your specific case.
⚠️Exceptions to the right of withdrawal
The right of withdrawal does NOT apply to:
- Custom-ordered items (tailor-made products)
- Sealed items that have been opened
- Sealed hygiene items that have been opened
- Items clearly personalized to your specifications
Last updated: January 2, 2026